Cancellation & Refund Policy

We have a flexible and user first refund and cancellation policy while you book any services with us.

In case of any emergencies , guests have the liberty to cancel their packages booked with Iris holidays and request a refund from us.

We genreally follow the below policy for the cancellation and refund requests . Booking Date is the Date in which your payment has been credited to Iris Holidays Bank Account.

  • From payment date till 60 days prior to start date -  90 % of the booking cost will be refunded
  • From payment date till 30 days prior to start date  -  80 % of the booking cost will be refunded
  • From payment date till 15 days prior to start date  -  Amount Refunded from the hotels will be refunded
  • No refund applicable if you are cancelling with in a window 15 days before your start date
  • No refund applicable on bookings in peak season (December 1 to January 15)
  • No refund applicable on extended holiday ( 3 day) weekends in India and Deepavali holidays every year.
  • Refunds not applicable when booking through external platforms and affiliates like TripAdvisor

Refunds are always made through the same mode of payment in which you made the original payment. 

Please note that there may be some variations in the percentage depending on your travel dates and the hotels where you have been booked. However we will try to refund you as much package cost as possible. 

If you have any questions/comments about this policy, you should contact us at 

Kerala Tourism Blog

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Why book with Iris Holidays ?

We visit and verify all resorts in Kerala that we suggest to you so that guests like you can have a VERY warm & comfortable about an awesome holiday.

We won’t suggest anywhere that we haven’t been to and tried ourselves. When you book online or call us, we share the kind of insider low-down we'd give to our best friends about destinations and hotels. Rest assured: when you book with us, every last detail is taken care

  • 1

    TripAdvisor-Hall of Fame Award for Best Tour Operator

    Certificate of Excellence Award for the past 10 Consecutive Years

  • 2

    Approved by Govt:of India & Govt: of Kerala

    We are approved after verification by Govt of India & Govt of Kerala

  • 3

    Private Vehicle - Only for you

    Chauffeur driven vehicle for you 24X7

  • 4

    Customised Packages with the Best Hotels & Resorts

    We handpick our hotels & houseboats

Our Awards

Our tours are consistently recognized by prestigious organizations across the travel industry and TripAdvisor. We have won the TripAdvisor Certificate of Excellence from 2014 till 2022 consecutively for 9 consecutive years. We design our unique tours based on extensive knowledge of Kerala tourist destinations strives to offer personalized top-notch service.